Pinellas Power Products is a family owned and operated sole proprietorship (not a corporation, subsidiary, affiliate, or partnership) which gives us the freedom to develop superior products based on customer request.
Pinellas Power Products is not an authorized dealer for Honda, Yamaha, or Champion generators . Any statements or information given on our website http://www.pinellaspowerproducts.com are strictly our own opinions and we are solely responsible for their content. We are not authorized to speak or make any claims on behalf of any other person or company and no other person or company is authorized to speak or make any claims on our behalf.
Pinellas Power Products is an actual brick and mortar business with a repair center. If you are having a problem with one of our products you can call and speak to a person not a machine. I do not use Pay-Pal or some fly by night money laundering service for payment. Pinellas Power Products has a legitimate merchant account and an E-commerce server so that all credit card transactions with us or purchases from us will show up on your credit card statement as Pinellas Power Products along with our phone number. This way if you are looking at your credit card statement and see a charge that you do not recognize you can call us to see if you simply forgot a purchase or if fraud has occurred.
All Items marked as Developed by Pinellas Power Products are developed, manufactured and tested in house in order to give us better control of the overall quality of our products. We are a custom builder of generator accessories not just a reseller of factory built items. Every Item marked as Developed by Pinellas Power Products is assembled right here at our location. Our goal is to produce the highest quality of product, not the highest volume of products. Any time you need a product for any purpose you will get better service and technical support information if you deal directly with the original product developer instead of a middle man or counterfeiter. If you have any special request or instructions that need special attention it is not a problem just call or email me with your request so I can go over the details with you and make sure that your purchase is exactly what you want. With all Items marked as developed by Pinellas Power Products there is an area on the Product Page called Additions or Alterations that you can list any special instructions that you may have that were discussed by phone or email earlier. Use this feature to make certain that there is no misunderstanding about your requirements.
We work very hard to give the best possible customer service and product support to every one of our customers. It is a challenge to create new products, but it is more important to stand behind those products and give good customer service and product support whenever it is needed. The warranty policy on all items marked as Developed by Pinellas Power Products is very simple; if the product that you purchased from us fails to perform as advertised during the first year you can request a replacement item or trouble shooting assistance to resolve the problem. If the product that you purchased from us fails to perform as advertised during the first 30 days you can arrange to return it for a full refund if you wish,it is that simple. This warranty is limited to our product only it does not cover incidental or consequential cost. We are available for technical support of any Items purchased from Pinellas Power Products by phone 727 439 2872 or by email email@example.com. (Mon-Fri 8am-5pm EST). Please do not ask me to provide product support for counterfeit or knock off items, when someone makes copies of my products and then sells their counterfeit versions the least they can do is provide their own product support.
As A general rule I do not sell components separately unless you can show that you have a failure of one of the components in one of my kits. If you have one of my kits with a failed component, if you provide proof that it is one of my kits then I will gladly provide replacement parts. The reason for this is very simple, over the years I have had people who read on some online forum that they can copy one of my kits less cost. When people try this they then buy one or two key components from me and try to build their own version. When their unit does not work they contact me for help, after wasting several hours of my time and several days of their own time they admit that they do not have one of my kits but rather their own copy made out of inferior components. The reason my kits cost what they do is I do not use cheap components, the main fuel hose alone cost me $61.00 because I use genuine Yamaha fuel hoses. If you want to attempt to copy one of my kits that is fine but do not expect it to work correctly if you have got some cheap $8.00 fuel pump in it instead of a genuine Mikuni fuel pump. I think you will find that my kits are very reasonably priced when you compare them to buying all high quality components separately.
Ask for references, and then check with those references to see what they say about the shop you are looking at. This is especially true if the shop is not a local one.
Look around the shop to see if it is clean and well organized. A clean well organized shop is a sign that they take pride in themselves and in their work.
Ask as many questions as you need. The best way to ask questions, is to tell the shop owner right out that you are questioning him because you want to avoid being ripped off. The legitimate shop owner will be impressed at your candor and honesty and give you all the time you need. A shop that will not take the time to answer your questions is not likely to take the time to do any thing else correctly. Do some research first so you know what you have and what to ask. Do not hesitate to request lay definitions, don’t use a shop that you don’t feel comfortable with.
Do not rush the technician to make an on-the-spot diagnosis. You should be called and apprised of the problem, course of action and costs before work begins if the shop is reputable.
Before you leave, be sure you understand all shop policies regarding labor rates, diagnostic time, guarantees and acceptable methods of payment.
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I started Pinellas Power Products in Pinellas county Florida back in 1995. My primary Business was the sales and repair of The Honda water cooled EV4010 and EV6010 generators. I quickly gained a reputation among tool dealers, news stations and other commercial users as a competent repair center. In 2000 I moved to a new 5 acre location in Brooksville Florida. When Honda discontinued the production of the Water cooled EV4010 and EV6010 Generators I developed my own line of products to allow the Honda and Yamaha inverter type generators to be used as an alternative to the vehicle mounted units.
My business philosophy is very simple (Treat the customer the way I would like to be treated). I do not like high pressure sales people trying to push me into buying something, so I do not use high pressure on my customers. If you are not sure that one of my products is right for you contact me and ask as many questions as you need, then think it over and even sleep on it before you make a purchase. If you take as much time you need to make a decision then you will not have to return something later because you changed your mind. I run a small shop that makes custom items and I use a common sense approach to customer service.
Sincerely Paul Wolaver