How I Do Things
Let me start off by telling you a little about us. My business philosophy is very simple, I do not like high pressure sales people trying to push me into buying something, so I do not use high pressure on my customers. If you are not sure that one of my products is right for you contact me and ask as many questions as you need, then think it over and even sleep on it before you make a purchase. I run a small shop that makes custom items and I use a common sense approach to customer service. Pinellas Power Products is a family owned and operated sole proprietorship (not a corporation, subsidiary, affiliate, or partnership) which gives us the freedom to develop superior products based on customer request.
A Short History
I started Pinellas Power Products in Pinellas County Florida back in 1995. My primary Business was the sales and repair of The Honda water cooled EV4010 and EV6010 generators. I quickly gained a reputation among tool dealers, news stations and other commercial users as a competent repair center. In 2000 I moved to a new 5 acre location in Brooksville Florida. Since then I developed my own line of products to allow the Honda, Yamaha and other brands of inverter type generators to be used as an alternative to the vehicle mounted units.
Custom Built Accessories
All Items marked as Developed by Pinellas Power Products are developed, manufactured and tested in house in order to give us better control of the overall quality of our products. We are a custom builder of generator accessories not just a reseller of factory built items. Every Item marked as Developed by Pinellas Power Products is assembled right here at our location. Any time you need a product for any purpose you will get better service and technical support information if you deal directly with the original product developer instead of a middle man or counterfeiter. If you have any special request or instructions that need special attention it is not a problem just call or email me with your request so I can go over the details with you and make sure that your purchase is exactly what you want. If you are emailing me do not start a fresh email for every email, always use the reply button that way I have the whole conversation available to read over.
How I Feel About Product Support
This is something that I consider to be one of the most important details about us. If you are having a problem with one of our products you can call and speak to a person not a machine. We work very hard to give the best possible customer service and product support to every one of our customers. It is a challenge to create new products, but it is more important to stand behind those products and give good customer service and product support whenever it is needed. The warranty policy on all items marked as Developed by Pinellas Power Products is very simple; if the product that you purchased from us fails to perform as advertised during the first year you can request a replacement item or trouble shooting assistance to resolve the problem. If the product that you purchased from us fails to perform as advertised during the first 30 days you can arrange to return it for a full refund if you wish, it is that simple. This warranty is limited to our product only, it does not cover incidental or consequential cost. We are available for technical support of any Items purchased from Pinellas Power Products by phone 727 439 2872 or by email email@example.com . (Mon-Fri 8am-5pm EST).
A Few Words About Quality
It is not our goal to be the highest volume producer of generator accessories, it is our goal to be the highest quality producer of generator accessories. We use high quality name brand components such as Mikuni fuel pumps, Yamaha fuel fittings, and Gates fuel hoses in our fuel kit. We use UL listed components such as Sumitomo, 3M and Bosch in our remote controls. As Snap-On Tools likes to say, “Quality is not expensive, it’s priceless”.
I do not use Pay-Pal because any charges show up on your credit card statement as internet purchase without any further details. Pinellas Power Products has a legitimate merchant account and an E-commerce server so that all credit card transactions with us or purchases from us will show up on your credit card statement as Pinellas Power Products along with our phone number. This way if you are looking at your credit card statement and see a charge that you do not recognize you can call us to see if you simply forgot a purchase or if fraud has occurred.